- Pro-Active to existing customer and best effort to customers termination
- Conduct welcome call to new connected customer to brief on billing cycle & payment, value added service & feature, and how to get support.
- Prepare full account development plan in order to identify all aspects of customers business in terms of revenue, requirements, opportunities, risk, etc.
- Call visit to existing customers and site visit to find out the customers’ satisfaction on ONLINE’s and offer a solution if needed.
- Get list few months alert before customer due contract end to review on service package compare to current market price by offer loyalty upgrade by quarterly.
- Dealing with customer through call, face to face who wish to terminate service either during or contract expired.
- Investigate the complaint and cooperate with Technical Support Team to offer the appropriate solution for problem customers
- To create / maintain excellent relationships with customers and with the specified persons and be able to tailor pitch the product according to their specifications.
- Comply with Sales process and mechanism of the company to ensure Business Professionalism &Integrity.
- Escalate customer requests for special privileges to manager for approval on a case to case basis.
- Perform other tasks assigned by line manager
- BBA or other qualifications or specialized / skills / knowledge
- Strong knowledge of customer behavior and sale and marketing
- Strong team work and friendly
- Good interpersonal and communication skills
- Passion for sales and willing to work hard
- Good command of English or Chinese is an advantage.
- Computer literacy (Microsoft Office), internet and e-mail
Interested candidates should send their CV with leter and a recent photo to HR & Administration Department.
Address: Phnom Penh: # 60, Monivong Blvd, Sangkat Wat Phnom, Khan Doun Penh, Phnom Penh Email: firstname.lastname@example.org Tel: (+855) 081 78 78 15 / 092 555 010 / 081 676 755 (Working Hour)
Closing Date: 31 December 2019
Note Only short-listed candidates will be notified for inerview.
Priority for the early applicants!