Customer Relation

x01
Phnom Penh

Responsibilities:

  • Pro-Active to existing customer and best effort to customers termination
  • Conduct welcome call to new connected customer to brief on billing cycle & payment, value added service & feature, and how to get support.
  • Prepare full account development plan in order to identify all aspects of customers business in terms of revenue, requirements, opportunities, risk, etc.
  • Call visit to existing customers and site visit to find out the customers’ satisfaction on ONLINE’s and offer a solution if needed.
  • Get list few months alert before customer due contract end to review on service package compare to current market price by offer loyalty upgrade by quarterly.
  • Dealing with customer through call, face to face who wish to terminate service either during or contract expired.
  • Investigate the complaint and cooperate with Technical Support Team to offer the appropriate solution for problem customers
  • To create / maintain excellent relationships with customers and with the specified persons and be able to tailor pitch the product according to their specifications.
  • Comply with Sales process and mechanism of the company to ensure Business Professionalism &Integrity.
  • Escalate customer requests for special privileges to manager for approval on a case to case basis.
  • Perform other tasks assigned by line manager

Requirements:

  • BBA or other qualifications or specialized / skills / knowledge
  • Strong knowledge of customer behavior and sale and marketing
  • Strong team work and friendly
  • Good interpersonal and communication skills
  • Passion for sales and willing to work hard
  • Good command of English or Chinese is an advantage.
  • Computer literacy (Microsoft Office), internet and e-mail
Application Information

Interested candidates should send their CV with leter and a recent photo to HR & Administration Department.

Address: Phnom Penh: # 60, Monivong Blvd, Sangkat Wat Phnom, Khan Doun Penh, Phnom Penh
Email: jobs@cogetel.com.kh
Tel: (+855) 081 78 78 15 / 092 555 010 / 081 676 755 (Working Hour)

Closing Date:
31 August 2019

Note
Only short-listed candidates will be notified for inerview.

Priority for the early applicants!