Online Standard Internet Terms and Conditions

1. Online Brand
   Online is a subsidiary of AZ Communications Ltd, and incorporates the Cogitel Company; these
   companies hereafter will be referred to as “Online”, main office location at 60 Monivong
   Boulevard, Phnom Penh, Cambodia.
   
2. Internet access
   Online will provide stable internet access upon agreement to these conditions and upon full
   advance payment of monthly subscription, equipment rental and government taxes. These are
   detailed in the signed quotation which forms part of this agreement. Online standard uptime
   service level commitment is in excess of 99% averaged over a 30 day month.
   
3. Application
   All internet applications are subject to Online approval, customers are required to provide the
   following;
   
   
   • For personal applications; Valid ID Card or passport
   • For business applications; Completed and stamped business application
   Online cannot be held responsible for false documentation or application information, Online
   reserves the right to lawfully lock, suspend or terminate fake applications without notice.
4. Deposit
   Customers may be requested to pay a deposit as security on the Internet agreement,
   subscription and equipment, this deposit is returnable unless the customer breaches the agreement.
5. Payment
   Customers shall pay their subscription charges by the due date as detailed on the invoice. Excess
   data charges (where applicable) shall be charged and paid the following month. Checks shall be
   made payable to Cogetel Limited.
   
   Payment is not refundable.
6. Late payment
   Online reserves the right to lock, suspend or terminate internet access if payment is not made
   before the due date as detailed on the invoice. If customers are having difficulties making
   payment, they are requested to contact our Customer Care team on 023 7272772 / 081 727272.
   Standard terms and conditions remain enforceable for locked and suspended accounts.
7. Data allowance
   Online charges excess data above the allowance at the published rate per Mb at Peak times for
   limited Bronze connections and at all times for limited Gold accounts.
   Online will notify customers via email when 80% and 100% of the data allowance is reached.
8. Overdue payments and bad debts
   Online reserves the right to employ the services of lawyers, collection agencies or local
   authorities to recover overdue payments beyond 30 days, Online may charge the cost of said
   collection services to the customer.
9. Installation
   Online will assist customers with the installation of WiMAX, fiber optic and ADSL equipment up
   to the customer demarcation point (modem or CPE equipment). The connection will be tested at
   this point. An additional installation fee or deposit may be required for fiber optic connections.
   It is the customer responsibility to configure network equipment and computers beyond the CPE
   demarcation point.
   If the customer requires assistance configuring equipment beyond the CPE demarcation point,
   Online can offer additional support from its Solutions Team, a minimal charge of $20 will be
   applied for up to 2 hours plus $5 for each hour or part hour beyond this point.
10. Equipment
    Purchased equipment carries a 12 month warranty providing the modem care instructions are
    followed. Rental modems will be replaced on failure.
    Customers are advised to use a suitable voltage regulator or UPS and a suitable air conditioned
    dust and moisture free environment to protect any Online indoor equipment.
11. Term and termination
    Standard contract terms are 12 months from installation unless specified otherwise on the
    quotation. The minimum notice period is 30 days; notice shall be given in writing to Online.
    Early termination may result in loss of deposit and the following early termination charges; ADSL
    $40, WiMAX $40, fiber Optic $300.
    In the event of early termination, customers may also be charged for any special signup
    promotions or contract discounts, backdated at the full monthly rate.
12. System security
    It is the customers responsibility to ensure that their connection, username and password is
    secure. In particular, customers are advised to protect any WiFi networks with a strong
    password.
    Customers are also advised to use a current, up to date antivirus and anti malware software to
    ensure the performance of their connection and security of their data.
    Online is not liable for any unauthorised access to customer data or internet connection.
13. Fault reporting
    To allow Online to respond quickly, all faults shall be reported to our Technical Support Team on
    023 727272, 081 727272 or via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
    To help us resolve faults quickly, please be prepared with the following information;
    
    
    1. Account name, account number or user name
    2. Your name and contact details
    3. Specific nature of the problem
    4. Time the problem was first noticed
    Depending on the problem, Online may resolve the problem remotely or assign an on?site
    engineer. For problems with 3rd party telephone lines, Online will assist the customer by
    contacting the relevant network operator.
14. Restrictions
    The following restrictions apply to all customers;
    
    
    • Customers shall not re?sell internet or email services
    • Customers shall not use Online services for illegal activities
    • Customers shall not use Online services for spamming, hacking or other malicious activities
    All service offerings are subject to the approval of Online.
15. Indemnity
    The customer agrees to indemnify and hold Online, its employees, contractors and agents
    harmless from and against all damages, costs, charges, claims, liabilities and expenses directly or
    indirectly, arising out of or in connection with a claim for patent, trademark, copyright or
    intellectual property right infringement being made against Online by a third party in connection
    with the customers or its users access to the service.
16. Governing law
    This agreement will be governed by the laws of the Kingdom of Cambodia.
17. Updates
    Online reserves the right to modify or update these standard terms and conditions, the most
    recent update will be available on our website.